FAQ

Rental Reservations & Terms

Frequently asked questions relating to making a rental reservation, pricing, pick-up/drop-off and permitted use.

Select the dates for your reservation on the Book Now page. If a trailer is available for those dates a message will display, then click ‘Confirm Reservation‘.

Complete the reservation form and make a payment for the rental fee. You will receive a confirmation e-mail that contains the details of your rental.

A link to our rental agreement form will me e-mailed to you 7 days prior to your scheduled departure date. Please complete and electronically sign the rental agreement form no later than 24 hours in advance of the pick-up time.

We will contact you 24 hours in advance of the scheduled departure date to confirm the pick-up and drop-off times.

We will give you a complete orientation and show you how to use all of the trailer equipment during pick up and then get you on the way to your adventure!

We ask that you take care of our trailers as if they were your own. We want you to have the best adventure experience possible, and we keep our trailers in the best shape possible so you can enjoy them trip after trip.

To sum it up, you are responsible for any damages that occur during the rental period that are not pre-existing or noted on the departure form. You will have a chance to inspect the trailer at pick-up and note any damages present at that time. This includes exterior, interior or damage to any of the included equipment. The trailer must be returned in the condition that it was in when you picked it up.

You are also responsible for any damages or injury to other vehicles, drivers, passengers or third parties that occur from a wreck or accident during your rental period.

Our rental agreement provides additional detail. Please let us know if you have any questions prior to your rental.

We maintain a commercial insurance policy on our trailers that provides comprehensive and collision coverage on your rental.

Our insurance policy deductible is $1,000. If an insurance claim is filed as a result of damage to the trailer that occurred during your rental period the $1,000 security and damage deposit will be applied to the deductible first. If the repair(s) or replacement costs exceed the $1,000 security and damage deposit amount or are not covered by our insurance policy, you are also responsible for the full remaining balance.

Your tow vehicle automotive liability insurance policy must also extend to the trailer while in tow. We will verify that your policy meets this requirement prior to your scheduled pick-up date.

Please see the ‘Is a security and damage deposit required?’ and ‘What happens if the trailer is damaged during my trip?’ questions below for additional information on how damages and loss are assessed.

A minimum of 2 nights is required for each rental. A minimum of 3 nights is required for trips that include a holiday date.

A payment of 30% of the total rental fee is due at the time of booking. If your departure date is in 14 days or less, the full rental amount is due at the time of booking.

The remaining balance (70%) of the total rental fee is due 14 days in advance of your departure date. You will receive an e-mail 14 days in advance with a link to pay the remaining balance.

If you would like to use a different card to the balance of your rental fee please contact us through the contact forme-mail or at 470-253-0650.

We understand that plans change and things happen.

We want you to enjoy your trip and rental, so please contact us through the contact form or e-mail if you need to make changes to an existing reservation.

We understand that plans sometimes change, however we do not offer a refund for unused nights if you decide to end your trip early. 

The full amount of the rental period will be refunded for cancellations made 14 days or more in advance of the depature date.

The full amount of the rental period will be charged for cancellations made less than 14 days in advance of the departure date.

We do offer a 1-time option to re-schedule your trip for the same number of nights as the original reservation for cancellations made less than 14 days in advance of the departure date.

$500 security and damage deposit is required and will be processed on the departure date. The deposit is processed as a hold (authorization) on your credit or debit card.

This means that the funds will not be charged to your card if the trailer is returned free of damage as detailed below.

Please understand that your liability for damage or loss of equipment is not limited to the $500 deposit. You are responsible for the full amount of damages or loss that occurred during your rental period, including rental fees not collected due to loss of use. 

The deposit is fully refundable if the trailer is returned free of exterior and interior damage, excessive wear and tear, and damage or loss of the included equipment. We will process the return of the deposit within 72 hours of your return date.

The hold (authorization) will be released from your credit or debit card in 7 days from the departure date.

Please see the ‘Trip Planning & Assistance‘ section below for additional information on how damage or loss of equipment is assessed.

Trailer rentals are subject to all Georgia and Forsyth County state and local taxes. These will be included in your rental agreement.

We accept all major credit (Visa, American Express, Mastercard, and Discover) and debit cards. Cash and checks are not accepted.

Your credit or debit card must have enough available credit or balance for the $1,000 security and damage deposit plus the total rental period fees.

The pick-up facility address will be e-mailed to you along with your completed rental agreement.

The pick-up facility is located in Gainesville, GA off of Browns Bridge Rd (Hwy 369) approximately 10 minutes from Exit 17 on GA 400.

Please contact us through the contact form or e-mail for questions about special arrangements for pick-up and drop-off locations.

Trailer pick-up and drop-off during weekdays is normally after 5 PM EST. We will coordinate a pick-up time after your rental agreement is completed.

Pick-up on weekend days is at 12 PM EST and drop-off is at 3 PM EST.

Late fees do apply if the trailer is not dropped off by the agreed-upon time if no special arrangements have been made.

If you would like to pick the trailer up or drop it off at a different time please contact us through the contact form or e-mail. We can typically accommodate these requests with advance planning.

Each authorized driver must be 25 years old and have a valid driver’s license.

There are no exceptions to this rule as our insurance policy requires it. 

No special driver’s license, endorsements or a commercial driver’s license are required to tow the trailer.

All you need is a valid driver’s license from your home state.

You are permitted to tow the trailer on paved roads and maintained forest service, federal, state or county roads that are gravel or dirt

Due to the high risk of damage you are not permitted to tow the  trailer on rough, high-clearance, 4×4 trails, through deep mud, “rock crawling” trails, or deep water crossings. Remember that you are 100% responsible for any damage that occurs during your rental period.

Please use your judgement and do not travel down any road, trail or path that may damage the trailer or exceed your experience or skill level.

You are strictly prohibited from towing the trailer on closed roads or private property that you do not have express permission from the land owner to travel on.

Please respect the property rights of others and do not trespass onto private property, closed forest service, federal, state or county roads that are closed. If you are not sure if the property is privately owned or of the road status, do not travel on it.

You can check the status of US Forest Service roads at the USFS Interactive Visitor Map.

If you do trespass onto private property or closed roads you are fully responsible for any fines or costs associated with the act.

No, the trailer cannot be towed to Canada, Mexico or any location outside of the lower 48 US states. International travel is not allowed.

You are responsible for all personal property, gear or other belongings used during your trip. 

If you do leave personal property in our trailers we will make all reasonable effort to return it to you, but we have no responsibility or claim to your personal property if used, lost or left in our trailers after your rental period.

No, pets are not allowed in the main cabin of the trailer or in the roof top tent.

You are 100% responsible for the cost to repair any damages that result from a pet inside the main cabin or roof top tent.

No, smoking in the main cabin of the trailer or in the roof top tent is strictly prohibited.

If you do smoke in the main cabin or roof top tent a $500 fine will be assessed for the main cabin, tent or both ($1,000 fine).

There is no mileage limit for the trailer during your rental period. 

There is no generator usage limit during your rental period.

Yes, we offer a discount of 10% on rentals of 6 nights, 15% on rentals of 7-9 nights, and 20% on rentals of 10 nights or more.

To receive the discount you must contact us through the contact form or e-mail prior to booking so it can be applied to your reservation.

Typically 1-way rentals are not permitted. 

Please contact us through the contact form or e-mail if your trip requires special accommodations. 

No, we do not offer roof top tent only rentals. 

No, our rental facility does not have space to park vehicles during your rental period.

Tow Vehicle Requirements

Frequently asked questions relating to required tow vehicle weight capacity and trailer hitches

The trailer has a dry weight of 2,725 lbs. With the water tank full it weighs approximately 2,925 lbs before any gear or other items are loaded. 

Your tow vehicle must have a towing capacity of at least 2,725 lbs. Capable tow vehicles are typically a truck, 4-door (Unlimited) Jeep or a mid/large-size SUV.

If you are not sure what towing capacity your vehicle is rated for please contact us through the contact form or e-mail and we are happy to assist you.

The tow vehicle must be equipped with at least a Class 3 receiver hitch that has a 2-inch receiver size.

Class 3 receiver hitches are typically mounted on SUVs, trucks, vans or crossover vehicles. They are rated to tow up to 8,000 pounds with a tongue weight of up to 800 pounds and have a 2-inch receiver size.

Class 4 receiver hitches are typically mounted on trucks and SUVs. They are rated to tow up to 10,000 pounds with a tongue weight of up to 1,000 pounds and have a 2-inch receiver size.

Class 5 receiver hitches are typically mounted on full-size, heavy-duty trucks or large SUVs. They are rated to tow up to 16,000 lbs with a tongue weight of up to 2,400 pounds and have a 2-inch receiver size.

This article from Curt Manufacturing provides a good overview of the different classes of receiver hitches and their towing capacities. 

The trailer is equipped with a Max Coupler high-articulation, multi-axis hitch that fits into a  2-inch receiver. This design is different from the standard 2″ ball hitch.

The Max Coupler hitch design allows the trailer to move freely with the tow vehicle, as it is able to travel both upwards/downwards but also left and right. A ball hitch would either bind or severely limit the trailer movement on off-road terrain.

The hitch is provided with each rental and there is no need to bring your own receiver hitch and ball.

The tow vehicle must have a connection for a 4-way or 7-way trailer wiring connector.

The trailer is equipped with a 7-way connector plug. A 7-way plug controls the left and right turn signals, brake lights, running lights and side marker lamps, and the electric brake controller output. 

The trailer’s electric brakes also require a trailer brake controller mounted in the tow vehicle to function. The trailer brake controller is integrated into the vehicles such as modern pickup trucks, or it can be installed as an aftermarket accessory.

If your vehicle only has a 4-way connector plug an adapter will be provided at no additional charge.

A 4-way connector plug controls the left and right turn signals, brake lights, running lights, and side marker lamps but it does not provide the electric brake controller output. The trailer brakes will not function with a 4-way connector plug.

If you have not towed a trailer before or if it has been a while and you need a refresher we can help.

Please contact us through the contact form or e-mail prior to booking your trip and we can arrange towing orientation and driving lesson as part of your pick-up and departure session.

Trip Planning & Assistance

Frequently asked questions relating to trip planning, camping gear and what to do in the event of accident

You are responsible for any campsite fees, permits or other costs associated with the camp site area your are traveling in. 

Please note that many federal, US Forest Service state and county campgrounds require both reservations and a per-night campsite fee. Please make sure you have made the required reservations and paid any fees due prior to your departure date.

Recreation.gov is a great resource for federally managed campgrounds. You can make reservations and paid fees online.

The trailer comes fully stocked with most of the gear you will need for your adventure. A full list of included gear is on this page.

We usually bring some of the items below along on our trips as well:

We are happy to make suggestions or offer ideas for your trip.

Please contact us through the contact form or e-mail for assistance. 

We do offer delivery and set-up services for an additional fee to select areas.

Please contact us via the contact form or e-mail to discuss your request and pricing. 

Do not rely on only your cell phone when traveling in remote areas. You may be out of range for service, the battery may die and mapping apps like Google Maps may not cover the area you are traveling in.

For remote communications, we recommend Garmin’s line of inReach Satellite Messaging devices. These devices are able to send and receive 2-way text messages directly to mobile phones or another inReach device via satellite. 

For mapping and navigation, we recommend Gaia GPS. Mobile and tablet apps are available and maps can be downloaded for offline use.

If you have any questions about this topic please contact us through the contact form or e-mail. We are happy to help and have years of experience in this area.

If you experience an issue with any of the trailer equipment please refer to the user manuals first. They are located in the binder that is in the right cabinet drawer in the main cabin.

If you are not able to resolve the issue please give us a call at 470-253-0650 and we will assist you.

First, please make sure that you and the other passengers in your tow vehicle are not injured.

Next, call and report the accident or wreck to the local law enforcement agency and request an accident report

Gather the information for all parties involved, including their name, vehicle make and model, driver’s license state and number, insurance policy provider, policy number, and contact information.

Call us to report the accident and we will assist you.

An accident report and information for all involved parties must be collected and reported to us for any accident or wreck.

We understand that sometimes accidents happen and damage does occur. If the exterior or interior of the trailer or any of the included equipment is damaged during your trip please make note of the damage and how it occurred and take photos

The exterior and interior of the trailer will be inspected for damage when the trailer is returned to us. Any damage that occurred during your rental period will be documented on the return form. 

All included equipment will be inspected for damage or loss within 72 hours of the return date.

In the event of damage or loss to the trailer or included equipment, we will obtain a written estimate for the full cost of repair(s) or replacement. This estimate will be provided to you, and you have 72 hours to review the estimate and dispute any charges.

The $1,000 damage deposit will be applied to the cost of the repair(s) and/or replacement. If these charges exceed the $1,000 damage deposit will we charge your credit or debit card for the full remaining balance.

If the repair or replacement does not exceed the $1,000 damage deposit, the cost of the repair and/or replacement will be debited and the remaining balance will be refunded to your credit or debit card once all claims are settled.

If your tow vehicle breaks down or has a mechanical issue during your rental period and you are not able to tow the trailer please contact us at 470-253-0650 for assistance.

Trailer Equipment & Use

Frequently asked questions relating to how to use the trailer equipment, gear and storage options

Of course! We will give you a complete orientation and show you how to operate and use all of the trailer equipment during your pick-up appointment.

A full list of all included equipment is on this page.

All of the equipment is provided at no extra charge!

The main cabin has a 3 unit storage cabinet and 3 sliding drawers

You can also store large bags and additional gear in the main cabin during travel.

The galley (kitchen) has 3 storage cabinets and 2 sliding drawers.

The rear bumper of the trailer has a 2″ receiver hitch that you can attach a receiver storage rack to. 

If you do not have a storage rack you can rent one from us for $25 per trip. The rack is 47.5″ wide, 21″ deep and 3.5″ high. It also comes with a water-resistant storage bag. Select the storage rack option when completing the reservation form.

The main cabin of the trailer fits 2 adults comfortably. It is the size of a queen-size mattress.

The rooftop tent will fit 3-4 adults or up to 4 children. It is approximately the size of a king-size mattress.

The trailer does have a 2″ receiver hitch on the rear bumper. You can bring your own bike rack or rent one from us for $25 per trip. Our rack will carry 2 bikes.

To rent the bike rack from us please select the bike rack option under additional equipment when completing the reservation form.

Have a question that is not answered on this page? Drop us a line using the form below!